Refund and Returns Policy

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This website is operated by Fashion Frenzy Enterprises. Throughout the site, the terms “we,” “us,” and “our” refer to Fashion Frenzy Enterprises. By visiting our website and making purchases, you agree to the terms, conditions, policies, and notices described below.

We are committed to your satisfaction and have created a fair and transparent policy for returns, cancellations, and refunds.

Return Policy

You may request a return or replacement within 7 working days of receiving your product.

Eligibility Criteria for Returns:

To qualify for a return, the item must:

• Be unused, unwashed, and in the same condition as received.
• Have the original tags, labels, and packaging intact.
• Be accompanied by proof of purchase (e.g., order ID or confirmation email).

How to Initiate a Return:

Contact our customer service team at
📧 info@fashionfrenzyenterprises.shop
Please include your order ID and reason for the return. Once approved, we will provide return instructions and the return address.

Cancellation Policy

• Orders can be cancelled within 7 days of purchase only if the order has not yet been shipped.
• If the order has already been dispatched, cancellation may not be possible.
• To cancel an order, please email us promptly at info@fashionfrenzyenterprises.shop.

Damaged or Defective Items

If you receive a product that is:

• Damaged
• Defective
• Incomplete

Please notify us within 7 days of delivery by sending clear images/videos of the issue to info@fashionfrenzyenterprises.shop.

After review by our quality control team, we will:

• Arrange a replacement, or
• Issue a full refund, based on the nature of the issue and item availability.

Wrong or Misrepresented Item

If the product delivered is:

• Incorrect, or
• Not as described, or
• Fails to meet your expectations

Please contact us within 7 days of receiving the order. Our team will investigate and offer a suitable solution—this may include:

• Return and exchange,
• Partial refund, or
• Full refund, depending on the case.

Manufacturer Warranties (If Applicable)

Some products may carry a manufacturer’s warranty. If applicable:

• Reach out directly to the manufacturer for any warranty claims, repairs, or replacements.
• We will support you with documentation if needed.

Refund Policy

Once we receive and inspect your returned item or approve your refund request:

• The refund will be processed within 7 working days.
• Refunds will be made to the original payment method used at the time of purchase.

Please Note:

• It may take additional time for your bank or credit card provider to post the amount to your account.
• Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., defective or incorrect product).

Contact Information

For all return, cancellation, or refund-related inquiries, reach out to us:

📧 Email: info@fashionfrenzyenterprises.shop
🌐 Website: https://fashionfrenzyenterprises.shop

Thank you for shopping with Fashion Frenzy Enterprises!
We appreciate your trust and are always here to make your experience better.